FAQ
FAQ - SERA+
1. What payment methods do you accept? We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options depending on your region. All payments are processed through secure platforms to protect your information.
2. What are the delivery times? Delivery times vary depending on your location and the product ordered. Generally, orders are delivered within 7 to 15 business days. You will receive a tracking number once your order has been shipped.
3. Can I track my order? Yes, you will receive an email with a tracking link and number once your order is shipped. You can use this information to monitor the delivery progress.
4. What is your return and refund policy? You can return any unused product in perfect condition within 14 days of receiving it. If you wish to initiate a return, please contact our customer service. Refunds will be processed once the product has been returned and inspected.
5. Do you offer free shipping? Free shipping is available for certain orders based on a minimum purchase requirement or during special promotions. Check our shipping terms for more details.
6. What should I do if I receive a defective or incorrect product? If you receive a damaged or incorrect product, please contact our customer service within 48 hours of receiving it, along with photos of the issue. We are committed to resolving the problem quickly.
7. Do you offer discount codes? We regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on exclusive offers.
8. Can I modify or cancel my order? Modifications or cancellations are possible only if the order has not yet been shipped. Contact our customer service as soon as possible to make the request.
9. How can I contact customer service? You can contact us through the contact form on our website. Our team is available Monday to Friday, from 9:00 AM to 6:00 PM.
10. Which countries do you ship to? We deliver to many countries. Check the list of available destinations at checkout. If your country is not listed, contact us to explore a solution.
11. Are my personal details secure? Absolutely. We use advanced security systems to protect your personal and financial information. For more details, please refer to our Privacy Policy.
12. How can I leave a product review? After receiving your order, you will receive an email inviting you to leave a review for the product. You can also leave a review directly on the respective product page.